Policy

Return & Refund Policy

7-Day Return Window

Eligible products can be returned within 7 days of delivery, subject to the conditions mentioned below.

Eligible Returns

A return may be accepted when the product is received damaged, defective, incorrect, or does not match the ordered product.

Condition of Product

The product should be unused and returned in its original condition and packaging, along with any accessories or items supplied with the order.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible with your order details and clear photographs/videos of the product.

Non-Eligible Returns

Products that have been used, washed, altered, damaged after delivery, or returned without the required original packaging may not be eligible for return.

Refunds

Once the returned product is received and inspected, we will process the applicable refund according to the order and payment method.

Return Shipping

Return shipping arrangements and charges may depend on the reason for the return and the product involved.

How to Request a Return

To request a return, contact us with your order number, registered contact details and reason for the return.

Email: support@urbanduskshop.in

Phone: +91 8708618078

Hours: Monday–Saturday, 10:00 AM–6:00 PM IST