Privacy Policy

We collect information you provide directly — your name, email, shipping address, and payment details when you place an order or create an account. We also collect details automatically, such as your IP address, browser type, and the pages you visit, through cookies and similar technologies.

We never collect sensitive information beyond what is required to fulfil your order, and we never sell your personal data to third parties.

We use your information to process and ship your orders, respond to your enquiries, send order confirmations and updates, and — only with your consent — send you marketing communications about new collections and offers.

We also use aggregated, anonymised data to understand how our products are used and to improve our website and collections.

We use cookies to keep you signed in, remember your cart and wishlist, and understand how our site is used. You can control cookies through your browser settings, and we ask for your consent via our cookie banner on first visit.

Essential cookies are required for the site to function. Analytics cookies help us improve and can be declined without affecting your experience.

We share your information only with trusted partners who help us operate — payment processors, shipping carriers, and email providers — and only the minimum required. All partners are bound by strict confidentiality obligations.

We may disclose information if required by law or to protect our rights, property, or safety.

We protect your data with industry-standard encryption in transit and at rest. Access is restricted to authorised personnel on a need-to-know basis. We review our security practices regularly.

While no system is perfectly secure, we work continuously to safeguard your information and will notify affected users promptly in the unlikely event of a breach.

You have the right to access, correct, export, or delete your personal data at any time. You may also opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.

To exercise any of these rights, email care@urbandusk.com and we will respond within 30 days.

We may update this policy from time to time. We will post the updated version here with a revised date and notify you of significant changes by email if you have an account.